Last updated: October 1, 2026
FREQUENTLY ASKED QUESTIONS
1. WHAT PRODUCTS DOES VANTALENS OFFER?
Vantalens offers sports-inspired apparel with a focus on personalized jerseys. Available products may allow you to customize details such as names, numbers, sizes, and other available personalization options.
2. CAN I PERSONALIZE MY JERSEY?
Yes. Many Vantalens jerseys can be personalized with options such as your preferred name, number, size, and other available customization selections.
Please review all personalization details carefully before submitting your order because customer-entered customization errors may not qualify for a refund or replacement after production has begun.
3. HOW LONG DOES ORDER PROCESSING TAKE?
Many Vantalens products are personalized or made to order. Production and fulfillment time may vary depending on the product, customization selections, order volume, and fulfillment location.
Personalized products may require additional processing time before they are handed to the shipping carrier.
4. DO YOU OFFER FREE SHIPPING?
Vantalens offers free standard shipping within the United States on eligible orders unless otherwise stated on the product page or during checkout.
5. HOW LONG DOES DELIVERY TAKE?
Delivery time consists of both production/fulfillment time and carrier transit time.
Delivery estimates may vary depending on the product, destination, shipping carrier, holidays, weather, peak-season volume, and other circumstances outside our reasonable control.
We do not guarantee a specific delivery date unless expressly stated.
6. WHICH SHIPPING CARRIER WILL BE USED?
Shipping carriers may vary depending on the product, fulfillment location, destination, package size, and available shipping services.
Tracking information will be provided when available.
7. HOW CAN I TRACK MY ORDER?
You can use our Track Order page and enter your Order ID and billing email.
Your Order ID can be found in your order confirmation email.
Tracking information may also be sent to you by email when it becomes available.
8. CAN I CHANGE OR CANCEL MY ORDER?
If you need to change or cancel an order, please contact us as soon as possible.
Because personalized products may enter production quickly, we cannot guarantee that changes or cancellations can be completed after production or fulfillment has begun.
9. CAN I RETURN A PERSONALIZED PRODUCT?
Personalized and custom-made products are generally not eligible for return, exchange, or refund because of change of mind, incorrect size selection, or customer-entered personalization errors.
However, a personalized product may qualify for a replacement, refund, or other appropriate resolution if it arrives damaged, defective, incorrect, or was produced differently from the customization information you submitted because of an error by us or our fulfillment provider.
Please review our Return and Refund Policy for complete details.
10. WHAT IF MY ITEM ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?
Please contact us within 7 days of delivery at hellovantalens@gmail.com.
Please include:
- Your order number.
- A description of the problem.
- Clear photos of the item.
- Photos of the packaging when relevant.
We will review the issue and determine an appropriate resolution.
11. CAN I RETURN A NON-PERSONALIZED ITEM?
Eligible non-personalized products may be returned within 30 days of delivery if they meet the conditions stated in our Return and Refund Policy.
12. WHAT PAYMENT METHODS DO YOU ACCEPT?
Available payment methods will be displayed securely during checkout.
Please rely on the payment options shown at checkout at the time you place your order.
13. WHAT CURRENCY DO YOU USE?
Unless otherwise stated, prices on the Vantalens website are displayed and processed in U.S. Dollars (USD).
14. WILL I BE CHARGED SALES TAX?
Applicable taxes, if any, will be calculated or displayed during checkout based on your order details, shipping destination, and applicable tax requirements.
15. WHAT IF MY PAYMENT IS DECLINED?
If your payment is declined or unsuccessful, please verify your billing and payment information or contact your bank or payment provider before trying again.
16. WHAT IF MY PACKAGE SHOWS DELIVERED BUT I CANNOT FIND IT?
Please first check with household members, neighbors, building management, reception, and any other possible delivery locations.
You should also review the tracking information and contact the carrier where appropriate.
If the package still cannot be located, contact Vantalens within 7 days of the marked delivery date.
17. CAN MY ORDER ARRIVE IN MORE THAN ONE PACKAGE?
Yes. In some cases, items from the same order may be fulfilled from different locations or become ready at different times.
You may therefore receive separate packages and separate tracking information.
18. HOW DO I CONTACT VANTALENS?
Store / Brand name: Vantalens
Legal business name: Pedgex LLC
Email: hellovantalens@gmail.com
Phone: (+1) 531-230-3929
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States