Last updated: October 1, 2026
Vantalens is an online retail brand operated by Pedgex LLC. This Shipping Policy explains how orders are processed, fulfilled, shipped, and tracked.
At this time, Vantalens primarily serves customers within the United States.
ORDER PROCESSING AND PRODUCTION
Many Vantalens products are personalized or made to order. Processing and production begin after your order and payment have been successfully confirmed.
Production and fulfillment time may vary depending on the product, customization selections, order volume, and fulfillment location.
Personalized products may require additional processing time before they are handed to the shipping carrier.
Business days generally exclude weekends and U.S. public holidays.
During peak seasons, holidays, promotional periods, or unusually high order volumes, processing times may be longer than usual.
FREE U.S. SHIPPING
Vantalens offers free standard shipping within the United States on eligible orders unless otherwise stated on the product page or during checkout.
Any available upgraded or expedited shipping options, if offered, will be displayed during checkout before payment is completed.
SHIPPING CARRIERS
Shipping carriers may vary depending on the product, fulfillment location, destination, package size, and shipping service selected.
The appropriate carrier may be selected by Vantalens or our fulfillment provider based on the destination and available shipping services.
Because carrier selection may vary, we do not guarantee that a particular carrier will be used for every order.
ESTIMATED DELIVERY TIMES
Estimated delivery time consists of two stages:
- Production and fulfillment time – the time required to prepare or personalize your order before shipment.
- Carrier transit time – the time required for the shipping carrier to transport the package after it has been shipped.
Delivery estimates are not guaranteed delivery dates.
Actual delivery times may be affected by carrier delays, weather, holidays, peak-season volume, address issues, transportation disruptions, or other circumstances outside our reasonable control.
ORDER TRACKING
When tracking information becomes available, we will provide it by email or through the order tracking system on our website.
Tracking information may take some time to update after a shipping label is created or after the package is transferred to the carrier.
You can also use our Track Order page to check the status of your shipment where tracking information is available.
SHIPPING ADDRESS ACCURACY
Please carefully review your shipping address before submitting your order.
The customer is responsible for providing a complete and accurate shipping address, including any apartment, unit, suite, or other required delivery information.
If you discover an address error, please contact us as soon as possible at hellovantalens@gmail.com.
We will make reasonable efforts to update the address if production or fulfillment has not progressed too far. However, we cannot guarantee that an address can be changed after an order has entered production, fulfillment, or shipment.
UNDELIVERABLE OR RETURNED PACKAGES
If a package is returned because of an incorrect or incomplete address, refusal of delivery, or another issue attributable to the customer, additional shipping charges may apply if reshipment is requested.
If a package is returned because of an error caused by Vantalens or our fulfillment provider, we will work with you to provide an appropriate resolution.
LOST, STOLEN, OR MISSING PACKAGES
If tracking shows that your package was delivered but you cannot locate it, please:
- Check with household members, neighbors, building management, reception, or other possible delivery locations.
- Review the tracking information for delivery notes or location details.
- Contact the shipping carrier if additional information is available from them.
- Contact Vantalens within 7 days of the marked delivery date if the package still cannot be located.
Please email hellovantalens@gmail.com and include your order number and tracking information.
We will review the situation and, where appropriate, assist with the carrier or fulfillment provider to determine a reasonable resolution.
DAMAGED PACKAGES OR PRODUCTS
If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide clear photos of the product and packaging.
Please refer to our Return and Refund Policy for additional information regarding damaged, defective, or incorrect products.
MULTIPLE OR SPLIT SHIPMENTS
In some cases, products from the same order may be fulfilled from different locations or become ready at different times.
As a result, an order may arrive in more than one package. Separate tracking information may be provided for each shipment.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, please contact us as soon as possible.
Because personalized products may enter production quickly, we cannot guarantee that changes or cancellations can be completed after production or fulfillment has begun.
Please review our Return and Refund Policy for additional information.
TAXES
Applicable taxes, if any, will be calculated or displayed during checkout according to the shipping destination, transaction details, and applicable tax requirements.
DELIVERY DELAYS
While we work with fulfillment and shipping providers to deliver orders within reasonable timeframes, delays may occasionally occur due to circumstances outside our control.
If your tracking has not updated for an extended period or your order appears significantly delayed, please contact us so we can review the shipment.
CONTACT INFORMATION
If you have questions about shipping, delivery, or tracking, please contact us:
Store / Brand name: Vantalens
Legal business name: Pedgex LLC
Email: hellovantalens@gmail.com
Phone: (+1) 531-230-3929
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States