Last updated: October 1, 2026

Vantalens is an online retail brand operated by Pedgex LLC. We want you to be satisfied with your purchase. This Return and Refund Policy explains when returns, replacements, refunds, exchanges, or cancellations may be available.

RETURN ELIGIBILITY

Eligible non-personalized items may be returned within 30 days of delivery if they meet all of the following conditions:

  • The item is unused, unworn, unwashed, and in its original condition.
  • The item includes its original packaging and any included accessories.
  • Proof of purchase or order information is provided.
  • The return request is submitted within 30 days of delivery.

PERSONALIZED AND CUSTOM PRODUCTS

Because many Vantalens products are made or personalized specifically for each customer, personalized and custom-made items are generally not eligible for return, exchange, or refund due to change of mind, incorrect size selection, or customer-entered personalization errors.

This includes, but is not limited to, products customized with names, numbers, logo placement selections, colors, materials, sizes, designs, or other customer-selected options.

However, personalized products may qualify for a replacement, refund, or other appropriate resolution if:

  • The item arrives damaged.
  • The item has a manufacturing defect.
  • You receive the wrong product.
  • The product was produced differently from the customization information you submitted and the error was caused by us or our fulfillment provider.

CUSTOMER-ENTERED INFORMATION

Please carefully review all personalization details before submitting your order.

Vantalens may reproduce names, numbers, sizes, colors, or other customization details exactly as submitted by the customer. We generally cannot provide a refund or replacement for mistakes entered by the customer, including spelling errors, incorrect numbers, incorrect size selections, or other incorrect customization information.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please email hellovantalens@gmail.com and include:

  • Your order number.
  • A description of the problem.
  • Clear photos showing the item and the issue.
  • Photos of the shipping package when relevant.

After reviewing the claim, we may offer an appropriate resolution such as replacement, refund, or another remedy depending on the circumstances.

If the issue is confirmed to be our error or a production defect, you will not be responsible for return shipping where a return is required.

HOW TO REQUEST A RETURN

Before returning any item, please contact us at hellovantalens@gmail.com with the subject line:

Return Request – Order #[Your Order Number]

Please include your order number, the item you wish to return, and the reason for the return.

If your return is approved, we will provide return instructions. Please do not send items back without authorization.

RETURN SHIPPING

  • For approved returns due to change of mind or other non-defective reasons, the customer is responsible for return shipping costs.
  • For confirmed defective, damaged, incorrect, or production-error items, Vantalens will provide an appropriate resolution and cover return shipping where a physical return is required.

We recommend using a trackable shipping method for approved customer-paid returns. Vantalens is not responsible for return packages lost in transit when the shipping method was selected and paid for by the customer.

REFUNDS

Once an eligible returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will generally be issued to the original payment method within 2–5 business days after approval.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping charges, if any, may be non-refundable unless the return is due to our error, a defective item, or otherwise required by applicable law.

EXCHANGES

Eligible non-personalized products may be exchanged when available.

Personalized or custom-made items are generally not eligible for exchange unless the item is defective, damaged, incorrect, or affected by a production error.

Please contact hellovantalens@gmail.com before sending any item for exchange.

ORDER CANCELLATIONS AND CHANGES

If you need to cancel or modify an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation or modification requests before production or fulfillment has begun.

Because personalized products may enter production quickly, we cannot guarantee that an order can be canceled or changed after it has been submitted.

Once production has started, personalized products generally cannot be canceled or modified.

NON-RETURNABLE ITEMS

The following items are generally not eligible for return unless they arrive defective, damaged, incorrect, or otherwise qualify under applicable law:

  • Personalized or custom-made products.
  • Items that have been worn, washed, used, altered, or damaged after delivery.
  • Items returned without authorization.
  • Final sale items where clearly identified as final sale before purchase.
  • Gift cards, where applicable.

CONSUMER RIGHTS

Nothing in this policy is intended to limit any consumer rights that cannot be excluded or restricted under applicable law.

CONTACT INFORMATION

If you have questions about a return, refund, replacement, exchange, or cancellation, please contact us:

Store / Brand name: Vantalens
Legal business name: Pedgex LLC
Email: hellovantalens@gmail.com
Phone: (+1) 531-230-3929
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States